Refund policy

1. Cancellation Standards and Methods

Customers may request to cancel their order under the following conditions:

• Before Shipment: An order may be cancelled within [24 hours] of placement, provided the order has not been processed or dispatched.
• After Shipment, Cancellation is no longer possible once an order has been dispatched. However, after receipt of the goods, customers may initiate a return in accordance with our Return Policy.

To initiate a cancellation request, customers must contact [Your Company Name] through one of the following methods:

• Email: [info@herefordhbi.com]
• Mail: HK EVERLIGHT INTERNET LIMITED
  Refund Department
  NO.2-309 2/F CHUNGKING EXPRESS NOS.36 NATHAN ROAD TSIM SHA TSUI HK

The cancellation request must include the customer’s full name, order number, and a clear statement of the intent to cancel the order.

2. Submission of Relevant Materials for Refunds or Cancellations

In certain cases, [Your Company Name] may require the cardholder to submit supporting materials to process a refund or cancellation. Required documentation may include, but is not limited to:

• Proof of payment (such as a transaction receipt or bank statement)
• Proof of identity (such as a government-issued identification document)
• A signed written request detailing the reason for the refund or cancellation

Methods for Submission:
All required documents may be submitted via the following channels:

• Email: Attach electronic copies and send to [info@herefordhbi.com]
• Mail: Send physical copies to:
  HK EVERLIGHT INTERNET LIMITED
  Refund Department
  NO.2-309 2/F CHUNGKING EXPRESS NOS.36 NATHAN ROAD TSIM SHA TSUI HK

Customers are responsible for ensuring the secure delivery of all submitted materials. HK EVERLIGHT INTERNET LIMITED shall not be liable for any loss or delay in transmission.