Return Policy

Return Policy

1. Return Standards and Methods

Due to the nature of digital products and services, [HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED] generally does not accept returns once the service or digital content has been delivered or activated.
Customers may contact [Your Company Name] customer service to request assistance if:

  • The service was not delivered as described.
  • There was an error in service activation caused by [Your Company Name].

Return requests must be submitted via:

Please note:

  • Returns or refunds are not provided for customer errors (such as purchasing the wrong item or failing to use the service within its validity period).
  • Returns are not available for Monthly Passes, time-limited passes, or game demands that have already been activated or consumed.

2. Merchant’s Return Address

As our products are digital, no physical returns are required.
All service-related issues must be handled through electronic communication:

  • Email: [info@herefordhbi.com]
  • Mailing Address (for formal correspondence only):
    HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED
    Refund Department
    FLAT/RM 511 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL

3. Refunds and Exchanges

If a return request is approved:

  • Refund: The cardholder will receive a full or partial refund to the original method of payment.
  • Service Correction: In some cases, [Your Company Name] may choose to correct or re-deliver the purchased service instead of issuing a refund.

Refunds will be processed within [7–14 business days] upon approval of the request.