Logistics Policy

Logistics Policy

1. Nature of Services

HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED provides digital products and virtual services, including but not limited to game demands, Monthly Passes, and other in-game services.
No physical goods are shipped or delivered.

2. Delivery Method

All services are delivered digitally through one or more of the following methods:

  • Activation directly within the game platform.
  • Delivery of activation codes via email.
  • Service fulfillment within the customer’s registered account.

Customers must ensure that the email address and account information provided at checkout are accurate to receive services properly.

3. Delivery Timeframe

  • Instant or Near-Instant Delivery: Most services are delivered within [1 to 24 hours] after successful payment confirmation.
  • Custom or Special Orders: Services that require customization or special arrangements may take up to [3 business days] for delivery.
    Delivery timelines are estimates and may vary depending on system demand, verification processes, or unforeseen technical issues.

4. Delivery Confirmation

A confirmation email or system notification will be sent to the customer once the service has been delivered or activated.
If you do not receive a confirmation within the expected timeframe, please contact our customer service team at:

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete account details.
  • Checking spam or junk folders for delivery confirmation emails.
  • Promptly reporting any issues with service delivery.

6. Failed or Delayed Deliveries

If delivery cannot be completed due to incorrect customer information or technical problems beyond [Your Company Name]’s control, HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED will make reasonable efforts to contact the customer and attempt redelivery.
However, HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED shall not be held liable for delays or failures caused by factors outside its reasonable control, including but not limited to third-party platform outages.