Return Policy

Return Policy

1. Return Standards and Methods

Due to the nature of digital products and services, Songhui industrial Co., Ltd generally does not accept returns once the service or digital content has been delivered or activated.
Customers may contact [company_came] customer service to request assistance if:

  • The service was not delivered as described.
  • There was an error in service activation caused by [Your Company Name].

Return requests must be submitted via:

Please note:

  • Returns or refunds are not provided for customer errors (such as purchasing the wrong item or failing to use the service within its validity period).
  • Returns are not available for Monthly Passes, time-limited passes, or game demands that have already been activated or consumed.

2. Merchant’s Return Address

As our products are digital, no physical returns are required.
All service-related issues must be handled through electronic communication:

  • Email: info@HEREFORDHBI.com
  • Mailing Address (for formal correspondence only):
    Company Information:
    Songhui industrial Co., Ltd
    110 16th Street, Suite 1400 #1042, Denver, CO 80202, United States

3. Refunds and Exchanges

If a return request is approved:

  • Refund: The cardholder will receive a full or partial refund to the original method of payment.
  • Service Correction: In some cases, Songhui industrial Co., Ltd may choose to correct or re-deliver the purchased service instead of issuing a refund.

Refunds will be processed within [7–14 business days] upon approval of the request.